Shipping and Delivery Information
To ensure the utmost quality of our service, we have temporarily suspended international shipping. Presently, we are exclusively serving orders within the continental United States. Any forthcoming adjustments to our shipping services will be promptly communicated on our website, ensuring you stay well-informed.
We sincerely appreciate your understanding and apologize for any potential inconvenience this change may bring. Our commitment remains steadfast in delivering optimal service to our valued customers, and we eagerly anticipate the privilege of serving you within the United States.
Order Processing and Dispatch
Our order processing window typically spans 1 to 2 business days. Orders placed prior to 5:00 pm (EST) from Monday through Sunday are processed on the same day. Conversely, orders placed after 5:00(EST) pm will be processed on the ensuing business day. In instances of heightened demand, such as during significant events, order volume might surge, leading to a slight delay in delivery.
We kindly request you meticulously verify the accuracy of your delivery information before proceeding with payment, as post-delivery amendments are not feasible. In the eventuality of not receiving your item within a span of 30 calendar days, kindly contact us via email at service@gewaterfilterpros.com, and we will efficiently arrange for re-delivery.
Shipping Rates
We offer support for USPS First Class Package and streamline shipping based on the subsequent postage calculations:
- Free shipping on all orders.
Order Tracking
For inquiries regarding your order post-shipment, we encourage you to reach out to our customer service. If you have created a login account with us, you can conveniently track your order’s status by logging into your account and accessing the designated order status page.
Upon successful payment processing, an order confirmation email will promptly reach your inbox. Subsequently, upon dispatch of your order, a second email (with a potential delay of up to 48 hours) will furnish you with your tracking number and a tracking link to monitor your shipment’s journey.
Lost Shipments
In the unfortunate event of a lost shipment, we deeply regret any inconvenience caused. While our accountability is limited, kindly provide us with your order number, and we will earnestly endeavor to liaise with the logistics company to facilitate a resolution.
Extended Order Processing Time
While our standard order processing time remains 1-2 business days, unforeseen delays may occasionally occur. To express our regret and compensate for any inconvenience, we offer a $6 coupon. In the event of requiring a return, please consult our responsive customer service for seamless assistance. If the process encounters delays, we apologize in advance. Feel free to contact us via email, and we will expedite the refund process. The timeframe for the refund to reflect in your account hinges on the chosen payment method, typically ranging from 1 to 2 business days.
Sales Tax Responsibility
As per prevailing regulations, merchants are accountable for bearing the sales tax. This entails that the product price is inclusive of the relevant tax, absolving customers from additional tax obligations during purchase. However, it’s prudent to acknowledge that tax laws can diverge based on jurisdiction and product type. Therefore, it’s recommended to cross-check regulations specific to your region. Rest assured, the displayed price remains all-inclusive, alleviating any concerns about hidden tax charges.
Acceptance and Receipt Guidelines
We kindly request you inspect the package’s condition before signing for receipt. In cases of visibly damaged packaging or out-of-stock items, please promptly reject the package and notify our customer service. We commit to swift follow-up action. If someone else signs for the package, it will be considered duly received by the intended recipient.
Should you require further assistance or clarifications, please don’t hesitate to reach out to our dedicated customer support team. Your satisfaction remains our utmost priority.
